Our dedicated support team is here to help
Our support team will be there to assist you at every step, from initial setup to troubleshooting and beyond. Whether you have questions about Lab features, encounter technical issues, or need guidance to use your Lab in the best way, our dedicated Support team is here to help.
Knowledge Base
Our Knowledge Base is the best spot to gain answers to a range of questions you may have when using your Lumination Learning Lab. In our Knowledge Base you will find:
FAQs: Find answers to frequently asked questions, covering topics from basic usage to advanced features.
Guides: Detailed guides and tutorials to help you navigate the Learning Lab with ease.
Troubleshooting: Comprehensive troubleshooting guides to address common technical issues and resolve them quickly.
Before reaching out to our support team, we encourage you to explore the Knowledge Base. It’s your first line of support for self-service and can often provide quick solutions to your queries.
If you can’t find what you need, please access our Service Portal.
Service Portal
Our Service Portal is where you will receive direct support from our team tailored to your needs. Inside our Service Portal you can:
Create an Account: To access our Service Portal, create an account to log and track your tickets easily in one spot.
Track Ticket Progress: Monitor the status of your tickets and stay informed about any updates.
Quick Response: Our goal is to respond to your queries and get you back online as soon as possible.
The Service Portal is your primary channel for direct communication with our support team. Our experts are available during business hours to assist you with any challenges you may face and ensure a smooth experience with the Lumination Learning Lab.
General Support
In addition to our specialized support services, we also offer:
Email Support: Reach out to us via email for non-urgent queries or additional assistance.
Phone Support: For immediate assistance or urgent issues, our support team is just a phone call away during business hours.
We are here to help you. Our support channels are designed to provide you with the answers you need to your problems so you can continue to use your Lumination Learning Lab.
Help & Support
Service Portal
View and keep track of your support requests with our Customer Service team.
Knowledge Base
Troubleshoot your issue quickly by accessing guides and viewing answers to frequently asked questions.
Support Tickets
Lodge a support ticket with our Customer Service team.